Across the UK there are 153 Jhoots pharmacies registered with the General Pharmaceutical Council.
All are owned, at least in part, by either Sarbjit or Manjit Jhooty.
Manjit, who owns more than 20 Jhoots branches through his companies Pasab and Jhoots Healthcare, said the trading name Jhoots was used by several, independent companies which each had their own management structure and procedures.
He said his branches remained “fully functional and continue to deliver services to the communities they serve”.
The allegations in this article relate to pharmacies managed by Sarbjit, who confirmed he operated independently from Manjit.
“While we share the name, Jhoots Pharmacy is an entirely separate and independent pharmacy,” Sarbjit said.
He admitted there had been issues at his pharmacies, and blamed “workforce and recruitment challenges” which he said had been a problem in the South West “for many years”.
“We are actively engaging with staff, local partners, and wider stakeholders to address these pressures and ensure that patient care and community services are supported in the long term,” he added.
Sarbjit did not respond to the BBC’s request for comment on allegations Jhoots staff had not been paid.