By bizn_fun 
The Northern Ireland Scrutiny Committee found the arrangements under the Windsor Framework are “overwhelmingly complex and impossible for stakeholders to navigate”.
Chair of the committee, Lord Carlile, told BBC News NI the Trader Support Service (TSS) must be redesigned.
The TSS was set up in 2020 to help businesses deal with new customs processes.
Lord Carlile said it should be “simplified” and supervised by the Cabinet Office.
“It should ensure that there is a one-stop shop to which businesses and social enterprises in Northern Ireland can go, and indeed social enterprises and businesses elsewhere trading with Northern Ireland, so that they can obtain speedy answers to avoid the complexities,” he added.
Lord Carlile said the committee was keen to see the introduction of a hotline relating to EU laws applying in Northern Ireland, so people can access information easily.
The Northern Ireland Office (NIO) has been approached for a response.
Democratic Unionist Party (DUP) peer, Lord Dodds, said the findings of the committee “confirm what many in Northern Ireland and across the United Kingdom have long warned”.
“Every day that this situation is allowed to persist further erodes Northern Ireland’s constitutional position, harms consumer choice, and imposes unnecessary costs and burdens on businesses,” he added.
“It is vital that this undemocratic framework is dismantled.”
Sinn Féin deputy leader Michelle O’Neill said Northern Ireland has been forced out of the European Union without consent since Brexit.
She added that the post-Brexit reality meant that there has to be special arrangements, that come in the form of what is now the Windsor Framework.
“There are some issues that need to be resolved, but there just needs to be some pragmatism around ironing out the kinks that are there,” she said.