Felicity, from Swindon, said she was “gutted” as the delays meant she would now miss her youngest child’s last nativity play.
She had travelled to Edinburgh for a work meeting and said she had been waiting for an hour and a half, with many on the plane having missed connections.
Rory Boland, the editor of Which? Travel, said the airline was responsible for getting diverted passengers to their original destination and should cover those costs.
“Contact the airline in the first instance but you can claim for onward travel if this proves impossible,” he said.
However, he said passengers were unlikely to be owed compensation for delays or cancellations caused by a technical issue of this kind.
Edinburgh Airport is one of the busiest in the UK, being used by 15.8 million passengers last year.
