By bizn_fun 
BBC Radio 4’s Money Box first contacted British Gas about this case in early December and, up until late Thursday night, Beth was resigned to having to go to the small claims court to get what she strongly feels she’s owed.
Then, British Gas came back with an offer of everything Beth was asking for, which she has happily accepted.
Beth said she was pleased to get the matter resolved but said she was frustrated that it had taken so many months to do so and felt British Gas had “completely failed” to engage with the ombudsman process.
“I still think the fact it’s taken this long to reach [a resolution] is absurd. And the level of intervention that’s been required on my part as a consumer is unbelievable.”
British Gas said: “We’re implementing the Ombudsman’s remedy and, together with Ms Kojder, are finalising a resolution to her claim. We appreciate this has been difficult for her and we’re very sorry for the length of time it has taken to put things right.”
Ofgem’s deputy director of retail compliance, Jackie Gehrmann, told the BBC that in the last year suppliers have paid out £27m in fines and voluntary payment agreements in consumer related issues.
“The message to suppliers is really, really clear. When the ombudsman makes a ruling they should implement that ruling as quickly as possible,” she said.
The DESNZ told the BBC: “We are strengthening the Energy Ombudsman so consumers can be confident that when it has ruled in their favour, action will be taken.”