Restaurants say big chains pretend to be independents on apps


Barburrito said virtual brands were “one way restaurants can make better use of existing kitchens, reduce waste and respond to customer demand”.

In a statement, it said the model “is not exclusive to large chains and many independent operators are equally able to create virtual brands on delivery platforms”.

Coyote Ugly said: “The problem isn’t competition, but whether businesses can remain viable at all.

“Ultimately, this is about keeping doors open, protecting jobs and giving hospitality a fighting chance to thrive.”

Peter Backman of theDelivery.World said big chain restaurants created ghost restaurants “for extra revenue, they’ve got the capacity – why not?”

He said he was unsure if customers cared, but if they “really believe they’re supporting their local business, it’s deceiving”.

“But if the consumer is just saying, ‘oh, I want some wings’, what the hell does it matter?”

He said he always favoured transparency and thought delivery apps having a page for independent businesses was a good idea, but questioned the practicality.

Frankie & Benny’s, TGI Fridays, Pizza Hut and Las Iguanas have been asked to comment.


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