By bizn_fun 
Taking on those 91,000 customers offset the number of households leaving British Gas to find better deals.
The UK had its warmest and sunniest year on record in 2025, according to the Met Office, with an average temperature of 10.09C.
“The environment has been challenging, and performance has varied across the business,” Mr O’Shea said.
Hargreaves Lansdown equity analyst Aarin Chiekrie said the number of households with British Gas and its customer satisfaction scores “continue to trend in the right direction”.
Across the whole Centrica group, operating profits fell to £814m last year, down from £1.55bn in 2024.
The energy generator and retailer said it had paid out more than £1bn in dividend payments and share buybacks in 2025.
But announcing its full-year results, the company said it would pause its share buyback programme to focus on investing in the business.
Shares in Centrica were trading down more than 7% in London on Thursday morning.